Cancellation & Refund Policy.
Understand the general principles that apply when a confirmed travel service needs to be cancelled or amended.
Cancellation and amendment charges vary by service.
Travel services are supplied under different fare rules and supplier conditions. The exact cancellation or amendment charges applicable to a booking depend on the confirmed flight, hotel, cruise, transfer, attraction, visa, insurance or package components.
Before confirmation
Where a quotation has not yet been confirmed, availability and prices may change without creating a cancellation entitlement.
After confirmation
Once a service is confirmed, cancellation or amendment can attract supplier charges, airline fare differences, non-refundable components, administrative costs and taxes according to the confirmed booking rules.
Refund processing
Where a refund is due, processing time can depend on the relevant supplier, payment channel and banking system. Any applicable non-refundable amount or supplier deduction is normally adjusted before the balance is returned.
No-show and unused services
No-show or voluntarily unused services may be non-refundable depending on supplier rules.
Disruptions
If a supplier cancels or materially changes a service, available alternatives, credits or refunds depend on the supplier's applicable policy and the circumstances of the disruption.
How to request a cancellation
Contact the travel team as early as possible with the booking reference and traveller details. Requests can be sent to info@smilestomiles.com.
Important: The final quotation/booking-specific cancellation terms and individual supplier rules override this general summary where they differ.
